We get tons of comments every week through our anonymous customer survey. Since it is anonymous, we don’t know the names, but here are a few of our favorites everyone is smiling about from last week.
“Hi, I have a terrific team on a normal clean. But today they were incredibly detailed in every area. They dusted pictures, moved things on tables – but it was the care and detailed attention to EVERY area that really caught my eye. There was a second vendor at the house during the clean – he walked back over the carpeting (with my dog in tow) after Letisia had vaccuumed. She went back and re-vaccuumed the entire area after he left – it was great! Also, there was a big stain on the kitchen floor from a dog crate leaking – Olga got all of that up with no problem. I feel very fortunate to have such a great team and great leadership by Olga. They are my “monthly Superstars”!”
“You all are the absolute best. It really shows that you put your time and effort and care into doing the best possible job cleaning a home. It’s a really hard job. I hope you all know what great work you do, and how much I appreciate it. Thank you so much!”
“At this time I don’t know what I would do without Team #10. I have to take care of my Mother because she broke her hip and I know I don’t have to worry about my house being clean. Excellent job as always.”
“I am a picky customer and have had a few services in the past. No one has been as thorough and conscientious. It is worth the price for me, though not everyone appreciates this as much as I do. I recommended you to my neighbor, who I know is an impeccable housekeeper, ad she is now using your services.”
“Laura R. and her team arrived early. They were also FAST this time! (Faster than their usual fast.) Their quality was still excellent. Laura R. gives a lot of personal attention to detail in checking each room before they leave. Since I work at home full time, I appreciate their speed which minimizes disruption to my business day. My team is outstanding!”
“Team 4 always comes on time. They get to work right away and do a thorough job efficiently. Always with a smile.”
“I called earlier because I knew the team was different, but the team leader was the same and she evidently did a great job of orienting the others. Everything look spic and span, and we appreciated coming back to a wonderfully clean house. Thanks so much.”
“Our cleaning team is very consistent and very thorough. When our team cleans they leave an extra ray of sunshine in every room”
“I have been a long time customer, and this was the best cleaning ever!! Thank you”
“My request for special attention to vacuuming the carpet at the edge where it meets the baseboard was accomplished very nicely yesterday. All other cleaning jobs were done well too. Thanks!”
“Team 7 is great! My favorite day to come home from work is the day the team comes to the house! Thank you so much!!!”
“We are very satisfied every week. We have the same group every week and they are always very responsive to our needs. My wife has not been giving feedback because your website is counter intuitive. I have set up a link so she will have an easier time.”
“Team #10 does an exceptional job in cleaning my home. They are very thorough, friendly and consistent. I believe consistency is the most important quality of the team.”
“I’d been out of town for some time and had to re-schedule cleanings – the team did a fantastic job getting things back in shape!”
“I was extremely pleased with the team’s honesty and integrity today. They found a $10.00 under the couch pillow and returned it to us. It happened to be our 6-year-old daughter’s money that she received for her birthday from her Grandmother. Thanks!”
Well how in the world is everyone doing out there anyway? I know, it’s been awhile since you’ve heard from me, but it’s time I share my tip spotlight with the new guy. Plus, I’ve been busy handing out awards and recognizing all our great ladies for meeting their goals. (Look for my post next week on that) For now, I thought an outdoor cleaning tip might be nice seeing as how summer is here and a lot of folks are keeping those patios clean for outdoor fun. I did a video on how to clean plastic deck chairs. If you’ve ever been frustrated cleaning them and are looking for a little advice, check this out. Cleaning Plastic Deck Chairs -- powered by eHow.com
Hello, Efrain here again. You know, I used to have a problem running around naked, but I started drinking Windex to prevent streaking. But seriously folks, I don’t want to make every blog post I write a pane for you to read.
I actually have a tip for you about window cleaning that I learned from a customer this week. If you have ever cleaned windows by yourself, you know that when you finish and you’re doing your quality inspection, every once in a while you will see a streak you need to buff out. The frustrating part is, which side of the window is the streak on? Many times you will spend just as much energy running in and out of the house buffing streaks as you do cleaning the windows in the first place. Well, I love this idea and technique. Use different patterns to clean the windows! On the inside windows, try cleaning all the windows from left to right. On the outside, clean the windows from top to bottom. That way, whatever direction you see the streak, you will know what side of the window it’s on! It saves a ton of time and hassle. Thanks Mrs. W.
So, that’s how you can save a little time if you’re cleaning your windows by yourself. Of course (shameless plug), your time would probably be better spent doing something else. You should just call me to clean those windows for you, and yes, I always do a quality inspection at the end to make sure you are streak-less.
“The team the cleans my house is excellent! They are always thorough! As well as Im always pleased! I can honestly say that I could not be more pleased with my team!”
“The obvious pride that the team takes in their work means a lot. I feel like they treat my belongs with care.”
“two cleanings ago, it seemed that the team rushed a little. after the last cleaning, sandy called to follow up – i was out of town so i didn’t return the call. when i arrived home yesterday, i could just “feel” that the team had tried really hard to leave things not just as they found them – but better, and of course, cleaner!”
“The kitchen floor was so clean and sparkling that my wife asked if I had installed a new floor.”
“very consistent, always remembers any special instructions i have left, great job overall. requests to change date/time of cleaning have always been granted”
“The Team was punctual, courteous and very thorough. The house always looks great after they have been here.”
I really wanted something clever for my title on this one, but it’s just not coming. But check out my awesome transition on this one. (I could have typed: “Steel another tip from Sandy”, but I didn’t want to insult anyone’s intelligence).
First, I want to give a shout out to all the folks on coast who are being affected by this horrible oil accident. I can’t even imagine all the changes coming from having such a big environmental change. You are in our prayers. Also, all the folks who have been working around the clock for over two months now. What an amazing problem to fix with such amazing pressure. I feel for all you folks, I truly do. We are all hoping for the best with the most minimum of impacts. Well, here at The Maids, we have our own oils to clean in environmentally ways as well.
There are many ways to clean stainless steel, but we like to use a polish because it is more environmentally safe than aerosol cleaners. Basically, you want to clean the oils off the surface, then use a polish to buff and clean the steel. Check out my video on how to clean stainless steel:
“Laura R. is an excellent team leader. She makes a special effort to check the small details which is very much appreciated. The team was quick and efficient and they are always flexible given the fact that I work full time from home and my small daughter is home as well.”
“Team #1, you again did an absolutely superb job of cleaning. You cannot imagine how wonderful it is (or maybe you can because you see it when you’re through!) to come in and find it so clean with everything done just the way we would like. We are ever so grateful.”
“Great clean and very consistent. Olga did an EXCELLENT job on cleaning the grout in the front entrance. The kitchen and bathrooms were super!”
“Great job, Debbie and Team 9. We appreciate the thorough job you ladies do.”
“Team 11 always does a wonderful job. They are very attentive to detail.
“I am selling my house and the cleaning they did will allow the house to show very well! I physically could not have done what these remarkable women did!”
Customer Comments that Make us Smile
July 26th, 201007/19/10 to 07/25/10
We get tons of comments every week through our anonymous customer survey. Since it is anonymous, we don’t know the names, but here are a few of our favorites everyone is smiling about from last week.
“Hi, I have a terrific team on a normal clean. But today they were incredibly detailed in every area. They dusted pictures, moved things on tables – but it was the care and detailed attention to EVERY area that really caught my eye. There was a second vendor at the house during the clean – he walked back over the carpeting (with my dog in tow) after Letisia had vaccuumed. She went back and re-vaccuumed the entire area after he left – it was great! Also, there was a big stain on the kitchen floor from a dog crate leaking – Olga got all of that up with no problem. I feel very fortunate to have such a great team and great leadership by Olga. They are my “monthly Superstars”!”
“You all are the absolute best. It really shows that you put your time and effort and care into doing the best possible job cleaning a home. It’s a really hard job. I hope you all know what great work you do, and how much I appreciate it. Thank you so much!”
“At this time I don’t know what I would do without Team #10. I have to take care of my Mother because she broke her hip and I know I don’t have to worry about my house being clean. Excellent job as always.”
“I am a picky customer and have had a few services in the past. No one has been as thorough and conscientious. It is worth the price for me, though not everyone appreciates this as much as I do. I recommended you to my neighbor, who I know is an impeccable housekeeper, ad she is now using your services.”
Tags: comment, customer
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