What Makes Us Different?

We employ The MSR Group to conduct an independent customer satisfaction survey.  In the course of a year, each customer is contacted at least once to evaluate our company performance (Click Here to see results).  Over the last three years, we have been in the top three of all The Maids franchises in the nation.  Most pleasing to us is how our current customers feel about our service and the attributes of doing business with us.

We ask for feedback from every cleaning via a postage-paid postcard that allows our customers to rate each team member's job in their home. We use this card to evaluate our cleaning and training efforts. Additionally, it provides positive feedback to our team members for work well done and they receive a $1 bonus for every Excellent rating they receive.

We clean better because we clean more in depth; for instance, we keep your ceiling fans and baseboards free of dust. We also use specifically designed equipment and selected supplies.

We have a dedicated staff of Operations Managers to answer the phone and give you the personalized service you deserve.

We have dedicated Field Leaders in charge of hiring and training. They spend 90% of their time in the field with the teams. They also evaluate each team's performance twice a month.

Team members not meeting standards are given remedial training. Since we started this performance feedback system, we have improved our product significantly while improving team member morale and tenure.

You will receive a call after each of the first three cleanings to ensure we
are meeting your needs. We also call each customer every 4 months to ask for feedback. If you have any concerns, we are here to take care of them
for you.