| What
Makes Us Different?
We care about our customers and our employees, AND we can prove it.
We ask for feedback from
every cleaning via a postage-paid postcard that allows our customers to rate each
team member's job in their home. We use this card to evaluate our cleaning and
training efforts. Additionally, it provides positive feedback to our team members
for work well done and they receive a $1 bonus for every Excellent rating they
receive.
We clean better because
we clean more in depth; for instance, we keep your ceiling fans and baseboards
free of dust. We also use specifically designed equipment and selected supplies.
We have
a dedicated staff of Operations Managers to answer the phone
and give you the personalized service you deserve.
We have dedicated Field Leaders in charge of hiring and training.
They spend 90% of their time in the field with the teams.
They also evaluate each team's performance twice a month.
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Team
members not meeting standards are given remedial training.
Since we started this performance feedback system, we have
improved our product significantly while improving team member
morale and tenure.
You will
receive a call after each of the first three cleanings to
ensure we are meeting your needs. We also call each customer
every 4 months to ask for feedback. If you have any concerns,
we are here to take care of them for you.
In
2003, the Greater Austin Chamber of Commerce awarded these
efforts with the Small Business Customer Service Award.

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