What Makes Us Different?

We care about our customers and our employees, AND we can prove it.

On every cleaning, our customers have the opportunity to provide anonymous feedback via the independent survey company, Mindshare Technologies (mshare.net).  This feedback can be given on the Internet or on the phone (click here to see results).  For the past three years, our company has been in the top 5 ranking for all The Maids offices in the U.S. and Canada.  We believe this speaks not only to our excellence in customer service but also to our consistency in training our teams.

We clean better because we clean more in depth; for instance, we keep your ceiling fans and baseboards free of dust. We also use specifically designed equipment and selected supplies.

We have a dedicated staff of Operations Managers to answer the phone and give you the personalized service you deserve.

We have dedicated Field Leaders in charge of hiring and training. They spend much of their time in the field with the teams.

Team members not meeting standards are given remedial training. Since we started this performance feedback system, we have improved our product significantly while improving team member morale and tenure.

You will receive a call after each of the first three cleanings to ensure we are meeting your needs. We also call each customer every 4 months to ask for feedback. If you have any concerns, we are here to take care of them for you.

In 2003, the Greater Austin Chamber of Commerce awarded these efforts with the Small Business Customer Service Award.

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